Introduction
Welcome to bowmeo! These Terms & Conditions govern your use of our platform, including our User App, Vendor App, and Delivery App. By accessing or using our services, you agree to abide by these terms.
Platform Usage
bowmeo facilitates online ordering for food and groceries.
- Vendors list their products, and users place orders through the app.
- Delivery partners pick up and deliver orders to customers.
- bowmeo acts as an intermediary, collecting payments and dispatching funds to vendors and delivery partners after deducting a commission.
User Responsibilities
- Users must provide accurate details while registering and ordering.
- Orders once placed cannot be canceled unless permitted by the vendor.
- Users must respect delivery timelines and vendor policies.
Vendor Responsibilities
- Vendors must ensure product availability, quality, and timely order fulfillment.
- Vendors agree to receive payments via bowmeo after commission deduction.
Delivery Partner Responsibilities
- Delivery partners must ensure prompt and secure delivery of orders.
- Any issues with deliveries must be reported immediately to bowmeo.
Payment & Commission
bowmeo collects all payments from users. After deducting a small commission, the remaining amount is transferred to vendors and delivery partners.
Liability & Disputes
bowmeo is not responsible for food quality, hygiene, or delays caused by vendors.
Any disputes regarding food quality must be resolved between the user and the vendor.